Support

From drivers, to FAQs to user guides. Find everything you need to make the most out of Mojo here.

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Frequently Asked Questions

Click on the FAQ to view the answer to each question.

What devices are compatible with Mojo?
All iPhones/iPads that have a Lightning connection and are compatible with the Apple USB Camera Connection Kit. Android tablets and phones that conform to the OTG standard. Windows XP and above PCs, Linux computers (DSD not included), and Apple Macs.
What headphones are compatible with Mojo?
With the exception of electrostatics, Mojo is compatible with all earphones, headphones, IEMs, CIEMs, no matter how sensitive or hard to drive they are. Mojo has been developed with a massive gain range and ultra low distortion in order to satisfy all consumers. Mojo can comfortably handle designs from 4ohms all the way up to 800ohms.
How do I connect Mojo to my Apple device?
First its important to identify what connection your iPhone or iPad uses. Older devices which use the 30 Pin connector will not work. If you have a newer Lightning connector on your device then you will need to purchase a genuine Apple Camera Connection Kit.

Once purchased, you simply need to connect the USB to Micro USB cable to Mojo. Your iDevice will automatically recognise Mojo and will instantly play music through the device.
How do I connect Mojo to my Android device?
In order to connect your Mojo to your Android device you will need three items; a USB OTG compatible Android device, a USB OTG (Micro B to Micro B) cable - not supplied, and a high resolution music player.

You can check whether your Android device is USB OTG compatible by referring to your manufacturers instruction manual. Once you have done this please download an high-resolution music player, such as USB Audio Player Pro or Onkyo Music Player, to work with Mojo.

Its worth noting that sometimes you are required to unlock the USB audio output function, so if you are not getting audio please refer to the settings page and make sure that the USB audio out function is enabled.
Do I need a driver to work with my PC?
If you're using a Mac Computer then Mojo does not require any drivers. However, if youre using a Windows PC, then you will need to download the above driver and install it for Mojo to function.
Can I listen to streamed content, YouTube, or video footage, with Mojo?
With Apple devices, Mojo works natively, which means that you are free to listen or watch anything without limitations. However, with some Android phones you can only listen to content via your high-resolution music player app. Unfortunately some Android phones will not route audio from streaming apps, YouTube, and video footage through Mojo.

We are currently compiling a list of natively supported devices, so check back to confirm whether your device is supported.
Can I play and charge Mojo at the same time?
Sure you can, just remember that Mojo will get hot to touch if you play and charge.
Can Mojo be charged via an external battery power bank?
So long as your battery bank has an 1A output Mojo will charge.
Why does Mojo get warm, and is this safe?
We've tested Mojo in a wide variety of environments and have built in an internal thermal cut off switch which constantly monitors the temperature. Mojo will not get anywhere near hot enough to cause you, or your surroundings, any damage. It will just feel warm and will only ever reach a few of degrees above ambient temperature.
My Mojo is warm, why is it not working?
Mojo has an inbuilt thermal cutout for your safety. If Mojos internal temperature exceeds safe levels then the unit will not function. Please leave Mojo to cool, ideally somewhere out of direct sunlight, for up to ten minutes and try again.
The function lights appear too bright, how do I turn them down?
If you simultaneously press the volume up and down button at the same time the brightness will cycle between its two states.
Can I still use the microphone on my headphone cable?
Unfortunately no, Mojo only processes the outgoing audio signal and does not take a signal back to the phone.
Can I use Mojo for live music?
Due to the Mojos powerful D2A technology unfortunately the latency round trip would be too large for this use.
I can not hear audio, what is wrong?
When Mojo is successfully paired with a host device the power on button will illuminate. If this button does not illuminate then please check the USB cables connection at both ends. For music playback the Micro USB cable must be connected to the data port and not the charging port. Failing this, it is best to check that no debris is lodged inside the connector.

If all of the above solutions are unsuccessful then please try a different USB lead. If you are using a poor quality USB lead or a lead that is over 1.5m then Mojo may not function as intended.

Finally, if you are using a Windows computer then you will need to install the driver that we have provided above. If you are using your Mojo with an Android device then you will need to make sure that it is OTG (On The Go) compatible. Please refer to your device manufacturers specifications.

Windows Driver Download

if you're using a Windows PC, then you will need to download the driver and install it for Mojo to function.

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